Booking Terms & Conditions

The Travel Planner Group LTD


Registered Office: 128 City Road, London, EC1V 2NX, United Kingdom


“We/us” Means “The Travel Planner Group LTD”

“The Event” Means any holiday, accommodation, activity or function organised or advertised by us.

“You” Means the person who has signed the booking form and includes all the people on whose behalf you have signed.

“Supplier” Means the company or person that is holding or providing the event or any part of it.

“Price” Means the total cost of the event.


1. Booking Terms and Conditions

These terms and conditions govern the contract between you and us to the exclusion of all other terms and conditions save for those implied by law, and no variation to these terms and conditions shall be valid unless in writing and signed by you and the company director.

2. Formation of Contract

No contract shall arise between you and us until we have received the deposit payable and we have sent to you written confirmation (This can be in the form of an email) of our acceptance of your booking.

3. Quotations

The Travel Planner Group LTD will provide a quote on services required, however please note that prices are not guaranteed until a final booking is made.

4. Payment deadlines

The payments on the booking will be required 2 weeks before check-in date or on the final cancellation date – whichever comes first. This gives you the ultimate flexibility if you change your mind about the hotel/s or if your travel plans change. Payment not received on or before the cancellation date will terminate your contract with us and your booking will be cancelled automatically. 

5. Cancellations and amendments by you

At The Travel Planner Group LTD, we pride ourselves on flexibility. If you change your mind about your accommodation or are no longer able to travel, you are able to cancel or change your hotel reservation up until the cancellation date. Any changes made after the cancellation date will result in any monies paid to be non refundable. Any changes with the original booking may incur additional costs due to price changes and availability.

6. Cancellations and amendments by us

We may cancel the event or any part of it:
for safety reasons if we or our supplier(s) regard adverse weather conditions or other safety concerns as unacceptable and which cannot reasonably be overcome; If we reasonably believe that you may cause harm or damage to our reputation or to the reputation of our suppliers or to property belonging to our suppliers; If a supplier or suppliers are unable to host the event for any reason; If changes you wish to make to the booking mean it is uneconomical or impractical to hold the event. If we cancel the whole of the event we shall use our best endeavours to rearrange the event on a mutually convenient date, or provide a refund to you of the cost to us of the event. Save as above we shall be under no further liability to you for cancellation of the event or any part of it.

If, due to reasons beyond our control, an event is unable to take place due to (but without limitation); closure of premises, the ceases of trading, a change in supplier management, weather restrictions, we will provide you and your group with an alternative event and if this is does not prove possible, a refund to you of the cost to us of the event.

7. Our service

To ensure a smooth stay, hotel managers and reservation teams are contacted directly in order to confirm the booking and communicate any special requests and/or occasions you may have. This ensures a stress free experience on arrival and during your stay.

8. Feedback

The Travel Planner Group LTD is not responsible for the quality of services provided by accommodation providers. Guests should contact the management of the accommodation directly to raise issues on the quality of provided services. The Travel Planner Group LTD can assist with any issues during check-in or check-out.

Unless there is a valid reason why you did not report your problem to the appropriate person(s), we will not consider ourselves liable for those complaints. If they are unable to resolve matters to your satisfaction then you must write to us within 7 days of the conclusion of the event. No complaint will be accepted outside of this time frame thus deeming you fully satisfied with all aspects of the event and the services we have provided to you. We will acknowledge any correspondence within 5 working days and endeavour to deal with the complaint as quickly as possible.

9. Your Obligations

You shall at all times behave in a safe, responsible and courteous manner; comply with all instructions; regulations and codes of practice issued by us or our suppliers; ensure that you comply with all age restrictions imposed by our suppliers; ensure that you comply with all arrival times, and dress appropriately for the event. If you breach these obligations we may cancel or curtail the event or any part of it and in those circumstances you shall not be entitled to any refund. You shall take out insurance suitable for your needs (including delays for events involving travel by land, sea, or air) before the event.

10. Our Obligations

We shall take reasonable care and skill in arranging the event and comply with all applicable laws in relation to the event; where ever possible, re-schedule the event instead of cancelling or offer a refund to you of the cost to us of the event. All of the photographs and illustrations we use on our website and in literature (including quotations) we send you are for marketing purposes and may not entirely represent the actual products received.

11. Contracts (Rights of Third Parties) Act 1999

No part of this agreement shall confer on any third party any benefit or right to enforce any terms of this agreement.

12. Jurisdiction

This agreement shall be construed in accordance with the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to deal with any disputes arising between you and us or our suppliers.

13. Changes to these Terms and Conditions

We may need to make changes to these terms and conditions. Any changes can only be made by us and not any third party member. We reserve the right to amend or improve these terms and conditions without prior notification. When it is necessary for changes to be made, we will forward you a copy of these changes and all reservations will abide by the amended terms, with the exception of reservations already made.